Shipping Policy

**Approximate Shipping Times** *(does not include weekends/public holidays)*
- USA ~ 3 to 8 business days (tracking system available)
- Rest of the world ~ 3 to 12 business days (tracking system available varies)

**Delayed Delivery**
In very rare instances, packages may take longer than the stated expected time frame. We are unable to control shipping times and any unexpected delays that may occur en-route, and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30–60 business days. This may especially be true during the busier holiday seasons at the year's end (November to December), during promotions, or other high-volume periods.

**Processing Time vs. Shipping Time**
Processing time (3–5 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 4–6 business days to be fully processed (checked, packed, forwarded to logistics, and sent to the post office). After your order has been processed, our shipping partner will pick up your package, and you'll receive an email with your online tracking information.

Processing time may occasionally take longer than the stated expected time frame, particularly during holidays or promotions. We do our best to deliver as fast as possible and appreciate your understanding during such events.

**Cancelling an Order**
Once an order is placed, we are not able to cancel it if it has already been processed. If you cancel within 30 minutes of placing your order and before it has been processed, a $20 transaction fee applies per order. If you reach out and we confirm the order has already been processed, it cannot be cancelled.

Please email us at support@nuvelaliving.com as soon as possible if you'd like to cancel an order you just placed.

**Contact**
Email: support@nuvelaliving.com
Business address: 532 N Magnolia Ave #2065, Anaheim, CA 92801, United States